How to Call a Live Person in Aetna Customer Service

Below are steps to contact Aetna customer service and get a live person on the phone:

  • Dial 1-877-204-9186
  • Press 3
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Aetna

Aetna Voice Main Menu

  • Press 1 or say “member” if you are a policy holder
  • Press 2 or say “healthcare professional” if you are medical or dental professional
  • Press 3 or say “inquiry” if you are not yet an Aetna member
  • Press star for more information

Aetna Customer Service Representatives Hours

Live Aetna customer service is available 24 hours a day seven days a week.

Aetna Support Phone Numbers

  • Aetna Support Phone Number: 1-877-204-9186. Live Aetna customer service is available 24 hours a day seven days a week.
  • Aetna Corporate Headquarters: 1-800-872-3862.
  • Help with signing up: 1-800-225-3375.
  • For questions about Pharmacy or Aetna Rx Home Delivery: 1-888-792-3862.

Aetna Web Links

Aetna Mailing Addresses

Aetna Corporate Offices:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

Aetna support email

You can send an e-mail to Aetna here

Aetna Live Chat Support

Live chat customer service is not available from Aetna. To contact a live customer service representative you need to dial 1-877-204-9186 and follow instructions above.

Aetna Help Page

You can find more information at Aetna customer support page.

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