How to Call a Live Person in American Express Customer Service

Below are steps to contact American Express customer service and get a live person on the phone:

  • Dial 1-800-528-4800
  • Say “main menu”
  • Say “more options” or press 7
  • Say “representative” or press 0
  • Say or enter the last 5 digits of your card number
  • After that, the automated phone system will connect you to a live customer service agent from American Express

American Express Voice Main Menu

  • Press 1 or say “account balance”
  • Press 2 or say “payments”
  • Press 3 or say “recent transaction”
  • Press 4 or say “rewards”
  • Press 5 or say “replacement card”
  • Press 6 or say “update your account information”
  • Press 7 or say “more options”

American Express Voice “More options” Sub-Menu

  • Press 1 or say “to check if you can use your card”
  • Press 2 or say “calling about travel”
  • Press 3 or say “question a charge”
  • Press 4 or say “apply for a card”
  • Press 5 or say “set up my pin”
  • Press 7 or say “to cancel a card”
  • Press 0 or say “to speak to a representative”

American Express Customer Service Representatives Hours

Live American Express customer service is available 24 hours a day seven days a week.

American Express Customer Support Phone Numbers

  • American Express Support Phone Number: 1-800-528-4800
  • Small Business Support Phone Number: 1-800-492-3344
  • Merchant Service Phone Number: 1-800-528-5200 (agent is available from 8am to 8pm on Monday-Friday ET)
  • Corporate Cards Phone Number: 1-800-528-2122 (agent is available 24 hours a day seven days a week)
  • Membership Rewards Phone Number: 1-800-297-3276 (agent is available from 9am to 12am on Monday-Friday ET, from 10am to 6:30pm on Saturday-Sunday ET)
  • Travel Service Phone Number: 1-800-297-2977 (agent is available 24 hours a day seven days a week)
  • Personal Savings Phone Number: 1-800-446-6307 (agent is available 24 hours a day seven days a week)
  • Prepaid Products Phone Number: 1-800-954-0559 (agent is available 24 hours a day seven days a week)
  • American Express Loaans Phone Number: 1-844-273-1384 (agent is available from 10am to 8pm on Monday-Friday EST)

American Express Web Links

American Express Mailing Address

Personal Cards:
American Express
P.O. Box 981535
El Paso, TX 79998-1535

Small Business:
American Express
P.O. Box 981535
El Paso, TX 79998-1535

Corporate Cards:
American Express
P.O. Box 981531
El Paso, TX 79998-1531

Personal Savings:
American Express Bank, FSB
P.O. Box 30384
Salt Lake City, Utah 84130-0384

Prepaid Products:
American Express
Global Payment Options
Executive Consumer Relations
4315 South 2700 West
Salt Lake City, UT 84184-0440

American Express Loaans:
American Express
P.O. Box 981535
El Paso, TX 79998-1535

American Express support email

Support email customer service option is not supported by American Express.

American Express Live Chat Support

To start chat session you need to sign in and select chat option.

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