How to Call a Live Person in Amtrak Customer Service

Below are steps to contact Amtrak customer service and get a live person on the phone:

  • Dial 1-800-872-7245
  • Press 0
  • Say “Agent”
  • After that, the automated phone system will connect you to a live customer service agent from Amtrak

Amtrak Voice Main Menu

  • Press 1 or say “train status” to check if particular train is running on time
  • Press 2 or say “schedule” to get schedule and price information
  • Press 3 or say “reservation” for new or existing reservation
  • Press * (star) or say “help” for more information
  • Press 0 or say “Agent” for contact with a live agent
  • Say “something else” for other options

Amtrak Customer Service Representatives Hours

Live Amtrak customer service is available 24 hours a day seven days a week.

Amtrak Support Phone Numbers

  • Amtrak Support Phone Number: 1-800-872-7245. Live Amtrak customer service is available 24 hours a day seven days a week.
  • Reservations & Customer Service: 1-800-872-7245.
  • International Visitors: 1-215-856-7924.
  • Group Travel Requests: 1-800-872-1477.
  • Amtrak Guest Rewards: 1-800-307-5000.
  • TTY: 1-800-523-6590.
  • Report suspicious activities & emergencies to Amtrak Police: 1-800-331-0008.
  • Advertising Inquiries: 1-202-906-4020.

Amtrak Web Links

Amtrak Support Mailing Address

Amtrak Headquarters:
1 Massachusetts Ave., NW
Washington, DC 20001

Amtrak Support support email

You can to send an e-mail to Amtrak Support here.
Request Sponsorship: [email protected]

Amtrak Live Chat Support

You can start live chat with customer support Amtrak Contact page.

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