How to Call a Live Person in Green Dot Moneypak Customer Service

MoneyPak is a cash top-up card provided by Green Dot Corporation. With Moneypak you can reload prepaid cards, PayPal or Serve accounts. Since Moneypak is a card service provided by Green Dot Corporation you should use Green Dot customer service department to reach a live person representative via (866) 795-7597 phone number. It is important to know that in order to get connected with someone from Green Dot regarding your Moneypak card you need to have this card in possession. Green Dot phone support system will require you to enter either card number of your social security number to get to their support representatives.

If your issue with Green Dot Moneypak could not be resolved via (866) 795-7597 phone number you should try following methods which give access to live customer service from Green Dot:

  • Message Green Dot via Facebook on Green Dot Facebook page. Press “Send Message” button in Facebook to start a conversation with Green Dot.
  • Direct Message Green Dot via Twitter on Green Dot Cards Twitter page. Press “Message” button on the sidebar to start a conversation with live Green Dot representative
  • Mail Green Dot to Green Dot, P.O. Box 5100, Pasadena, CA 91117. Green Dot will contact you back when they receive your mail

If you want to ask for a refund for your Green Dot MoneyPak card you can use following form on Green Dot Moneypak website: https://www.attheregister.com/moneypak/profile/refund/request. This form allows you to get back the money you placed on they Moneypak card.

How to Call to a Live Person in Green Dot Customer Service

Below are ways on how to contact Green Dot customer service and get a live person on the phone:

  • Dial 1-866-795-7597 and then press 5. After that, an automated voice operator will ask you to enter your card number or SSN. Once you enter it you will be connected to a live customer service person.
  • Dial number which is shown on the back of your Green Dot card. Then press 5 and then 6.
  • Dial 1-866-795-7597 and then press 5. Put your card information and then press 5 (for “Additional information”). Then press 4 (for “Transaction you do not recognize”). Then press 2 for every question the automated voice operator asks after that. You will get directed to a live person after that. Please note that hold time could be quite long.

Typical problems with Green Dot card

  • Cards get locked due to a suspicious transaction. The best way to fix it is to call Green Dot customer service 1-866-795-7597 as described above, enter your card number and select “Transaction you do not recognize” option.
  • If your Green Dot Card is lost. There is no easy solution for that case. One known way is to register for a new card and use it to get through the card prompt on the 1-866-795-7597 phone support number.
  • How to cancel your Green Dot card. To cancel your Card you should call Green Dot customer service phone number 1-866-795-7597. Alternatively, you can log into your account online, go to the “Security” tab and then click on “Close Card.” When your account is cancelled, Green Dot will mail you a check to the mailing address on record.
  • How to add money to Green Dot card. To add money to Green Dot card you should purchase MoneyPak which is sold at retail stores nationwide. To put money from MoneyPak to Green Dot card you need to go to MoneyPak.com, create a secure login and input the “MoneyPak PIN” from the back of the MoneyPak and the 16-digit prepaid card number that you want to reload.

Make sure that you register your card when you receive it via Green Dot Card Registration web page.

Green Dot Voice Menu

  • Press 1: For Balance, recent direct deposits, transactions and declined purchase information
  • Press 2: To report cards stolen or never received
  • Press 3: Get paycheck faster with direct deposit. To get your direct deposit number
  • Press 4: To sign up for text alert
  • Press 5: For additional support

Green Dot Card Mailing Address

Green Dot
P.O. Box 5100
Pasadena, CA 91117

Green Dot Web Links