Below are steps to contact Dominion Energy customer service and get a live person on the phone:
- Dial 1-866-366-4357
- Press or say 4
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Dominion Energy
Dominion Energy Voice Main Menu
- Press or say 1 to report an outage, downed wire, electrical issues, or if you are working near power lines
- Press or say 2 for billing and payments
- Press or say 3 to start, stop, or move service
- Press or say 4 for anything else
- Press star to repeat these options
Dominion Energy Customer Service Representatives Hours
Live Dominion Energy customer service is available from 7am to 7pm on Monday-Friday.
Dominion Energy Support Phone Numbers
- Dominion Energy Support Phone Number: 1-866-366-4357. Live Dominion Energy customer service is available from 7am to 7pm on Monday-Friday.
- Dominion Energy Solutions: 1-888-216-3718.
- Dominion East Ohio Customer Service: 1-800-362-7557.
- Emergency service: 1-877-542-2630.
- Hearing/speech impaired customers: 711.
Dominion Energy Web Links
- Dominion Energy Official Web Site
- Dominion Energy Facebook Support page
- Dominion Energy Twitter Support page
- Dominion Energy Youtube Support page
- Dominion Energy Instagram Support page
Dominion Energy email
You can send an e-mail to Dominion Energy customer service via this page.
Dominion Energy Mailing Address
Dominion Energy Ohio
P.O. Box 26785
Richmond, VA 23261-6785
Courier/Overnight (FedEx, UPS, etc.):
Dominion Energy Virginia
Attn: Remittance Processing
2901 Charles City Rd
Richmond, VA 23231
Dominion Energy Live Chat Support
Live chat customer service option is not supported by Dominion Energy. To contact a live customer service representative you need to dial 1-866-366-4357 and follow instructions above.