How to Talk to a Live Person in Dominion Energy Customer Service

Below are steps to contact Dominion Energy customer service and get a live person on the phone:

  • Dial 1-866-366-4357
  • Press or say 4
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Dominion Energy

Dominion Energy Voice Main Menu

  • Press or say 1 to report an outage, downed wire, electrical issues, or if you are working near power lines
  • Press or say 2 for billing and payments
  • Press or say 3 to start, stop, or move service
  • Press or say 4 for anything else
  • Press star to repeat these options

Dominion Energy Customer Service Representatives Hours

Live Dominion Energy customer service is available from 7am to 7pm on Monday-Friday.

Dominion Energy Support Phone Numbers

  • Dominion Energy Support Phone Number: 1-866-366-4357. Live Dominion Energy customer service is available from 7am to 7pm on Monday-Friday.
  • Dominion Energy Solutions: 1-888-216-3718.
  • Dominion East Ohio Customer Service: 1-800-362-7557.
  • Emergency service: 1-877-542-2630.
  • Hearing/speech impaired customers: 711.

Dominion Energy Web Links

Dominion Energy email

You can send an e-mail to Dominion Energy customer service via this page.

Dominion Energy Mailing Address

Regular Mail:
Dominion Energy Ohio
P.O. Box 26785
Richmond, VA 23261-6785

Courier/Overnight (FedEx, UPS, etc.):
Dominion Energy Virginia
Attn: Remittance Processing
2901 Charles City Rd
Richmond, VA 23231

Dominion Energy Live Chat Support

Live chat customer service option is not supported by Dominion Energy. To contact a live customer service representative you need to dial 1-866-366-4357 and follow instructions above.

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