How to Call a Live Person in EDD Customer Service

Below are steps to contact EDD customer service and get a live person on the phone:

  • Dial 1-800-480-3287, press 3-2-1-0. Make sure to wait for the next prompt before entering each number.
  • Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative.
  • After that, the automated phone system will connect you to a live customer service agent from EDD.

EDD Voice Menu

  • Press 1 for benefit payments
  • Press 2 for SDI online help desk regarding registration, password, or other system related questions for claim filing
  • Press 3 for disability insurance information
  • Press 4 for voluntary plans
  • Press 5 for elective coverage for business owners or the self-employed
  • Press 6 to receive claim forms by mail
  • Press star key for security selections again

EDD Customer Service Representatives Hours

Live EDD customer service is available from 8am to 5pm Monday through Friday.

EDD Support Phone Numbers

  • EDD Support Phone Numbers: 1-800-480-3287
  • Payroll Tax Assistance: 1-888-745-3886
  • Paid Family Leave: 1-877-238-4373 (live agents are available from 8am to 5pm PST Monday-Friday)
  • Unemployment Insurance: 1-800-300-5616 (live agents are available from 8am to 12pm noon PST Monday-Friday)
  • Workforce Services: 1-800-758-0398
  • Disability Insurance: 1-800-480-3287

EDD Web Links

EDD Mailing Addresses

Unemployment Insurance:

Employment Development Department

P.O. Box 826880 – UIPCD, MIC 40

Sacramento, CA 94280-0001

Disability Insurance or Paid Family Leave:

Employment Development Department

P.O. Box 826880 – DICO, MIC 29

Sacramento, CA 94280-0001

Workforce Services Branch:

Employment Development Department

Central Office Support Unit

P.O. Box 826880, MIC 69

Sacramento, CA 94280-0001

Labor Market Information Division:

Employment Development Department

P.O. Box 826880, MIC 57

Sacramento, CA 94280-0001

Tax Assistance: Employers – General Correspondence:

Employment Development Department

Taxpayer Assistance Center

P.O. Box 826880

Sacramento, CA 94280-0001

General Questions or Comments:

Employment Development Department

P.O. BOX 826880, MIC 83

Sacramento, CA 94280-0001

Language Access Complaints:

Equal Employment Opportunity Office

P.O. BOX 826880, MIC 49

Sacramento, CA 94280-0001

EDD Live Chat Support

Live chat customer service option is not supported by EDD. For live customer service agent you should dial 1-800-480-3287 and follow instructions above.

EDD support email

Support email customer service option is not supported by EDD.

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