How to Call a Live Person in EDD Customer Service

Below are steps to contact EDD customer service and get a live person on the phone:

  • Dial 1-800-480-3287, press 3-2-1-0. Make sure to wait for the next prompt before entering each number.
  • Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative.
  • After that, the automated phone system will connect you to a live customer service agent from EDD.

EDD Voice Menu

  • Press 1 for benefit payments
  • Press 2 for SDI online help desk regarding registration, password, or other system related questions for claim filing
  • Press 3 for disability insurance information
  • Press 4 for voluntary plans
  • Press 5 for elective coverage for business owners or the self-employed
  • Press 6 to receive claim forms by mail
  • Press star key for security selections again

EDD Customer Service Representatives Hours

Live EDD customer service is available from 8am to 5pm Monday through Friday.

EDD Support Phone Numbers

  • EDD Support Phone Numbers: 1-800-480-3287
  • Payroll Tax Assistance: 1-888-745-3886
  • Paid Family Leave: 1-877-238-4373 (live agents are available from 8am to 5pm PST Monday-Friday)
  • Unemployment Insurance: 1-800-300-5616 (live agents are available from 8am to 12pm noon PST Monday-Friday)
  • Workforce Services: 1-800-758-0398
  • Disability Insurance: 1-800-480-3287

EDD Web Links

EDD Mailing Addresses

Unemployment Insurance:

Employment Development Department

P.O. Box 826880 – UIPCD, MIC 40

Sacramento, CA 94280-0001

Disability Insurance or Paid Family Leave:

Employment Development Department

P.O. Box 826880 – DICO, MIC 29

Sacramento, CA 94280-0001

Workforce Services Branch:

Employment Development Department

Central Office Support Unit

P.O. Box 826880, MIC 69

Sacramento, CA 94280-0001

Labor Market Information Division:

Employment Development Department

P.O. Box 826880, MIC 57

Sacramento, CA 94280-0001

Tax Assistance: Employers – General Correspondence:

Employment Development Department

Taxpayer Assistance Center

P.O. Box 826880

Sacramento, CA 94280-0001

General Questions or Comments:

Employment Development Department

P.O. BOX 826880, MIC 83

Sacramento, CA 94280-0001

Language Access Complaints:

Equal Employment Opportunity Office

P.O. BOX 826880, MIC 49

Sacramento, CA 94280-0001

EDD Live Chat Support

Live chat customer service option is not supported by EDD. For live customer service agent you should dial 1-800-480-3287 and follow instructions above.

EDD support email

Support email customer service option is not supported by EDD.

How do I speak to a live person if Edd contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Edd website.
  • Open Edd Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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