How to Call a Live Person in Equifax Customer Service

Below are 2 steps to contact Equifax customer service and get a live person on the phone:

  • 1. Dial 1-800-846-5279 and stay on the line. After that, the automated phone system will connect you to a live customer service agent from Equifax.
  • 2. Dial 1-888-202-4025 and then press 6 at the voice menu. After that, the automated phone system will connect you to a live customer service agent from Equifax.

Equifax Voice Menu:

  • Press 1 for landlord needing to access files for potential tenant
  • Press 2 for declined business account based on your Equifax business report
  • Press 3 for licensed business calling to report consumer financial data
  • Press 4 for telecommunications or utility provider
  • Press 5 if you’re a licensed business interested in establishing Equifax account
  • Press 6 if you’re calling about personal credit report

Equifax Customer Service Representatives Hours

Live Equifax customer service is available from 9am to 5pm EST on Monday-Friday.

Equifax Customer Support Phone Numbers

  • Customer service phone number: 1-800-846-5279
  • For general questions specifically related to the 2017 Cybersecurity Incident: 1-888-548-7878 (agent is available from 8am to midnight ET on Monday-Sunday)
  • Help signing up for or using Lock & Alertâ„¢: 1-888-548-7878 (agent is available from 8am to midnight ET on Monday-Sunday)
  • Help using or cancelling any other Equifax product: 1-866-640-227
  • To place, temporarily lift, or permanently remove a security freeze from your credit report: 1-888-298-0045 (agent is available from 8am to midnight ET on Monday-Sunday)
  • To place a fraud alert on your credit report: 1-888-836-6351 (agent is available from 6am to 8pm on Monday-Sunday PST)
  • To request a copy of your credit report: 1-866-349-5191 (agent is available from 6am to 8pm on Monday-Sunday PST)
  • To dispute information on your credit report: 1-866-349-5191 (agent is available from 6am to 8pm on Monday-Sunday PST)
  • To opt-out of mailing lists: 1-888-567-8688

Equifax Web Links

Equifax Mailing Address

To place, temporarily lift, or permanently remove a security freeze from your credit report:
Equifax Information Services LLC
P.O. Box 105788
Atlanta, GA 30348-5788

To place a fraud alert on your credit report:
Equifax Information Services LLC
P.O. Box 105069
Atlanta, GA 30348-5069

To request a copy of your credit report:
Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

To dispute information on your credit report:
Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374-0256

Equifax support email

Support email customer service option is not supported by Equifax.

Equifax Live Chat Support

You can start live chat with customer support Equifax Live Chat page by clicking the “Start Chat” button. Chat is available from 8 a.m. to midnight ET Monday-Friday.

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