How to Call a Live Person in Macy’s Customer Service

Below are steps to contact Macy’s customer service and get a live person on the phone:

  • Dial 1-800-289-6229
  • Say “it’s something else” or press 6
  • Press 0
  • After that, the automated phone system will connect you to a live customer service agent from Macy’s

Macy’s Voice Main Menu

  • Say “Macy’s credit card” or press 1 for Credit Card
  • Say “Help with an order” or press 2 for Orders
  • Say “Rewards program” or press 3 for Rewards program
  • Say “Store Information” or press 4 for Store Information
  • Say “Gift cards” or press 5 for Gift cards
  • Say “It’s something else” or press 6 for Other questions

Macy’s Customer Service Representatives Hours

Live Macy’s customer service is available from 24 hours a day seven days a week.

Macy’s Support Phone Numbers

  • Macy’s Support Phone Number: 1-800-289-6229. Live Macy’s customer service is available from 24 hours a day seven days a week.
  • Macys.com Customer Service: 1-800-289-6229. Live Macy’s customer service is available from 24 hours a day seven days a week.
  • Credit Customer Service: 1-888-257-6757. Live Macy’s customer service is available from 9am to 9pm on Monday-Saturday, from 11am to 8pm on Sunday.
  • Furniture and Mattress Customer Service: 1-888-822-6229.
  • Furniture and Mattress Sales: 1-800-456-2297.
  • Wedding and Gift Registry: 1-800-568-8865. Live Macy’s customer service is available from 9am to 10pm on Monday-Sunday.

Macy’s Web Links

Macy’s support email

To contact with customer support via e-mail use following Macy’s contact form by clicking “Email Us”.

Macy’s Live Chat Support

You can start a live chat with customer support at Macy’s Contact page by clicking the “Chat now” red button.

Macy’s Help Page

You can find more information at Macy’s help page.

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