How to Talk to a Live Person in MCU Customer Service

Below are steps to contact Municipal Credit Union customer service and get a live person on the phone:

  • Dial 1-212-693-4900
  • Press 2 or 3
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from MCU

Municipal Credit Union Voice Main Menu

  • Press 1 for information on an existing account
  • Press 2 to apply for a loan or check the status of a loan request
  • Press 3 to apply for membership or to obtain the status of a new account request
  • Press 4 to locate branch or ATM in your area
  • Press 5 to locate branch or ATM in your area
  • Press 6 to check product rates
  • Press 7 for merchant verification
  • Press 8 for online, mobile, or ApplePay support
  • Press 9 for Visa services

MCU Customer Service Representatives Hours

Live MCU customer service is available from 7am to 8pm on Monday-Friday, from 9am to 2pm on Saturday.

Municipal Credit Union Support Phone Numbers

  • MCU Support Phone Number: 1-212-693-4900. Live MCU customer service is available from 7am to 8pm on Monday-Friday, from 9am to 2pm on Saturday.
  • Upstate New York: 1-800-323-6713.
  • Outside of New York State: 1-800-323- 6713.
  • Weather Emergency Hotline: 1-800-843- 1867.
  • Auto Loan: 1-888-462-8288.
  • Mortgage: 1-212-238-3521.

MCU Web Links

MCU Mailing Address

Municipal Credit Union:
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863

Municipal Credit Union:
P.O. Box 3205
Church Street Station
New York City NY 10007

MCU Support support email

Media Inquiries: [email protected]
Online Banking: [email protected]

MCU Live Chat Support

Live chat customer service option is not supported by MCU. To contact a live customer service representative you need to dial 1-212-693-4900 and follow instructions above.

MCU Help Page

More information you can find at MCU Help Page.

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