How to Call a Live Person in Microsoft Customer Service

Below are steps to contact Microsoft customer service and get a live person on the phone:

  • Dial 1-877-696-7786
  • Press 3
  • Press 6
  • Then press 6
  • After that, the automated phone system will connect you to a live customer service agent from Microsoft

Microsoft First Voice Menu

  • Press 1 for questions before you buy or a purchase a product from Microsoft store
  • Press 2 for order status, billing, shipping or refunds
  • Press 3 for technical support

Microsoft Second Voice Menu

  • Press 1 for questions about Xbox
  • Press 2 for questions about Surface
  • Press 3 for questions about Office
  • Press 4 for questions about Windows
  • Press 5 for questions about cell phones
  • Press 6 for questions about other products

Microsoft Third Voice Menu

  • Press 1 for questions about Interner Explorer
  • Press 2 for questions about Microsoft Band
  • Press 3 for questions about MSN
  • Press 4 for questions about Outlook.com
  • Press 5 for questions about One drive
  • Press 6 for questions about other products

Microsoft Customer Service Representatives Hours

Live Microsoft customer service is available 24 hours a day seven days a week.

Microsoft Support Phone Numbers

  • Microsoft Support Phone Number: 1-877-696-7786. Live Microsoft customer service is available 24 hours a day seven days a week.
  • Global Customer Service phone numbers on this page.

Microsoft Web Links

Microsoft Support Mailing Address

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
USA

Microsoft support email

Support email customer service option is not supported by Microsoft.

Microsoft Live Chat Support

You can start live chat with customer support Microsoft contact page by clicking the “Open Get Help app” button.

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