How to Talk to a Live Person in National Grid Customer Service

Below are 2 steps to contact National Grid customer service and get a live person on the phone:

  • 1. Dial 1-800-322-3223. Say “I’m not a customer”, then say “yes”, after say “no” to the “Are you interested in starting an account with us?”. Say “no” to the “Are you a commercial or industrial color or a contractor?” question and then press 4. Stay on the line. After that, the automated phone system will connect you to a live customer service agent from National Grid.
  • 2. Dial 1-800-322-3223. Say “I don’t have the phone number”, Say “yes”, then say “I don’t have” to the “Say 10 digits account number”, say “something else” and press 4. After that, the automated phone system will connect you to a live customer service agent from National Grid.

National Grid Voice Menu:

  • Press 1 to start or stop your service
  • Press 2 for collections has to account or credit-related matters
  • Press 3 if you are calling about an industrial or commercial account
  • Press 4 if you are calling for any other reason

National Grid Customer Service Representatives Hours

Live National Grid customer service is available from 7am to 7pm on Monday-Friday.

National Grid Customer Support Phone Numbers

  • National Grid Support Phone Number: 1-800-322-3223. Live National Grid customer service is available from 7am to 7pm on Monday-Friday.
  • Gas Emergencies: 1-800-233-5325.
  • Report an Outage: 1-800-465-1212.
  • Credit and Collections: 1-888-211-1313.
  • Specialized Commercial Group and Tree Trimming: 1-800-322-3223.

National Grid Web Links

National Grid Mailing Address

General Correspondence:
National Grid
P.O. Box 960
Northborough, MA 01532-0960

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742

National Grid support email

Support email customer service option is not supported by National Grid.

National Grid Live Chat Support

Live chat customer service option is not supported by National Grid. To contact a live customer service representative you need to dial 1-800-322-3223 and follow instructions above.

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