How to Call a Live Person in Navient Customer Service

Below are steps to contact Navient customer service and get a live person on the phone:

  • Dial 1-888-272-5543
  • Say “Representative”
  • Say the subject of your call
  • Say “Representative”
  • Enter your account information
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Navient

Navient Customer Service Representatives Hours

Live Navient customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday.

Navient Support Phone Numbers

  • Navient Support Phone Number: 1-888-272-5543. Live Navient customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday.
  • U.S. Department of Education Student Loans: 1-800-722-1300.
  • Private Student Loans: 1-888-272-5543.
  • Military Service Members: 1-855-284-4879.
  • School Aid Offices: 1-888-272-4665.

Navient Web Links

Navient Mailing Address

Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigner Loan Payments:

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Navient Support support email

Military Service Members: [email protected]
School Aid Offices: [email protected]

Navient Live Chat Support

Live chat customer service option is not supported by Navient. To contact a live customer service representative you need to dial 1-888-272-5543 and follow instructions above.

Navient Fax Number

  • FFELP and HEAL Student Loans: 1-800-848-1949.
  • U.S. Department of Education Student Loans: 1-866-266-0178.
  • Private Student Loans: 1-800-443-9723.
  • For Military Service Members: 1-800-848-1949.
  • For School Aid Offices: 1-866-266-0178.
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