How to Call a Live Person in New York Community Bank Customer Service

Below are steps to contact New York Community Bank customer service and get a live person on the phone:

  • Dial 1-877-786-6560
  • Press 0 or stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from New York Community Bank

New York Community Bank Voice Main Menu

  • Press 1 for deposit account information
  • Press 2 for loan and line of credit account information
  • Press 3 to transfer funds between accounts
  • Press 4 to update your information
  • Press 5 to activate your Visa debit card or change your ATM or Visa debit card pin, or report a lost or stolen ATM or Visa debit card
  • Press 6 to assign or change your automated phone system access code
  • Press 9 to end this call
  • Press 0 to speak with a live agent
  • Press star key to repeat this menu

New York Community Bank Customer Service Representatives Hours

Live New York Community Bank customer service is available from 8am to 8pm EST on Monday-Saturday, from 9am to 5pm EST on Sunday.

New York Community Bank Support Phone Numbers

  • New York Community Bank Support Phone Number: 1-877-786-6560. Live New York Community Bank customer service is available from 8am to 8pm EST on Monday-Saturday, from 9am to 5pm EST on Sunday.
  • Report a lost or stolen ATM / Visa® Debit Card: 1-855-271-7580​​​.

New York Community Bank Web Links

New York Community Bank Mailing Addresses

New York Community Bank:
615 Merrick Avenue
Westbury, New York 11590

New York Community Bank support email

Support email customer service option is not supported by New York Community Bank.

New York Community Bank Live Chat Support

Customer service via live chat is not available from New York Community Bank. To contact a New York Community Bank live customer service representative you need to dial 1-877-786-6560 and follow instructions above.

New York Community Bank Help Page

You can find more information at New York Community Bank Customer Service page.

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