How to Call a Live Person in PlayStation Customer Service

Below are steps to contact PlayStation customer service and get a live person on the phone:

  • Dial 1-800-345-7669
  • Then press 5
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from PlayStation

PlayStation Voice Main Menu

  • Press 1 for help accessing your Sony Playstation network account or to reset your PS password
  • Press 2 for questions about charges on your Playstation network (PSN) account
  • Press 3 for help troubleshooting your PS4, controllers or other peripheral
  • Press 4 if you are calling about your Playstation VR
  • Press 5 for all other inquiries

PlayStation Customer Service Representatives Hours

Live PlayStation customer service is available from 6am to 6pm PST on Monday-Friday.

PlayStation Support Phone Numbers

  • PlayStation Support Phone Number: 1-800-345-7669. Live PlayStation customer service is available from 6am to 6pm PST on Monday-Friday.

PlayStation Web Links

PlayStation Mailing Addresses

Job Center:
2207 Bridgepointe Pkwy.
San Mateo, CA 94404

PlayStation support email

Sponsorship or partnership opportunities: [email protected]

PlayStation Live Chat Support

You can start a live chat with customer support PlayStation Contact page by clicking the “Chat” button. Chat is available from 6am to 10pm PST on Monday-Friday, from 7am to 8pm PST on Saturday-Sunday.

PlayStation Community Page

You can find more information at PlayStation support Forums.

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