How to Call a Live Person in Sallie Mae Customer Service

Below are steps to contact Sallie Mae customer service and get a live person on the phone:

  • Dial 1-800-472-5543
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Sallie Mae

Sallie Mae Voice Main Menu

  • Say “New loan”
  • Say “Make a payment”
  • Say “Existing loan”

Sallie Mae Customer Service Representatives Hours

Live Sallie Mae customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday, from 9am to 6pm EST on Saturday.

Sallie Mae Support Phone Numbers

  • Sallie Mae Support Phone Number: 1-800-472-5543. Live Sallie Mae customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday, from 9am to 6pm EST on Saturday.
  • New credit cards: 1-888-295-3447. Live Sallie Mae customer service is available from 10am to 7pm ET on Monday-Friday.
  • Existing credit cards: 1-888-295-3447. Live Sallie Mae customer service is available from 10am to 7pm ET on Monday-Friday.
  • CDs, Money Market, and High-Yield Savings Accounts: 1-877-346-2756. Live Sallie Mae customer service is available from 8am to 8pm ET on Monday-Friday.
  • School AssistSM: 1-844-827-7478. Live Sallie Mae customer service is available from 8am to 8pm ET on Monday-Friday.

Sallie Mae Web Links

Sallie Mae Mailing Addresses

Borrower payment address:
Sallie Mae
P.O. Box 8459
Philadelphia PA 19101-8459

Cosigner payment address:
Sallie Mae
P.O. Box 8377
Philadelphia PA 19101-8377

Make check payable to Sallie Mae:
Sallie Mae
PO Box 70233
Philadelphia, PA 19176-0233

Sallie Mae support email

E-mail Sallie Mae School AssistSM: [email protected]

Sallie Mae Fax number

1-855-756-2011

Sallie Mae Live Chat Support

Live chat customer service is not available from Sallie Mae. To contact a live customer service representative you need to dial 1-800-472-5543 and follow instructions above.

Sallie Mae Help Page

You can find more information at Sallie Mae help page.

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