How to Call a Live Person in SunPass Customer Service

Below are steps to contact SunPass customer service and get a live person on the phone:

  • Dial 1-888-865-5352
  • Press 6
  • Press 2
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Airbnb

SunPass Voice Main Menu

  • Press 1 to make a payment
  • Press 2 for easy pay or storage card payment information
  • Press 3 to make other updates or for information on your account
  • Press 4 for transponder and vehicle options
  • Press 5 to take a survey
  • Press 6 for all other information
  • Press star to repeat these options

SunPass Customer Service Representatives Hours

Live SunPass customer service is available from 7am to 7pm EST on Monday-Friday, from 8:30am to 5pm EST on Saturday, closed Sunday.

SunPass Support Phone Numbers

  • SunPass Support Phone Number: 1-888-865-5352. Live SunPass customer service is available from 7am to 7pm EST on Monday-Friday, from 8:30am to 5pm EST on Saturday, closed Sunday.

SunPass Web Links

SunPass Mailing Address

SunPass Replenishments and Invoice Payments:
Florida Department of Transportation/SunPass
P.O. Box 71237
Charlotte, NC 28272-1237

Uniform Traffic Citations:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761

General Customer Correspondence & Enrollment:
Florida Department of Transportation/SunPass
P.O. Box 447
Ocoee, FL 34761

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