Below are steps to contact SunTrust customer service and get a live person on the phone:
- Dial 1-800-786-8787
- Enter *77
- Enter your account number (if you have one) or press # multiple times (otherwise)
- Select 8
- Then press 1 (for a personal account) or press 2 (for a business account)
- Press # multiple times
- After that, the automated phone system will connect you to a live customer service agent from SunTrust
SunTrust Voice Main Menu
- Press 1 for checking, savings, money market or debit card
- Press 2 for credit card
- Press 3 to loan or line of credit
- Press 4 for mortgage
- Press 5 to certificate of deposit or IRA
- Press 6 for online banking or mobile banking
- Press 7 to open a new account, ask about rate or track status of an application
- Press 8 for none of these
SunTrust Customer Service Representatives Hours
Live SunTrust customer service is available 24 hours a day seven days a week.
SunTrust Support Phone Numbers
- SunTrust Support Phone Number: 1-800-786-8787. Live SunTrust customer service is available 24 hours a day seven days a week.
- Help with SunTrust online and mobile banking: 1-800-382-3232.
- Corporate Phone Number: 1-404-588-7711
- Mortgage Customer Service: 1-800-634-7928
- Fraud Report: 1-800-786-8787 option 6
- Lost Card: 1-800-786-8787 option 3
- Real Estate and Short Sale: 1-800-443-1032
- Credit Bureau & Disputes: 1-800-596-5407
- Customer Service: 1-800-752-2515
- Commercial Banking: 1-866-476-1460
- Wealth Management: 1-866-495-5416
SunTrust Web Links
- SunTrust Official Web Site
- SunTrust Facebook Support page
- SunTrust Twitter Support page
- SunTrust Youtube page
SunTrust Support support email
SunTrust Live Chat Support
Live chat customer service option is not supported by SunTrust. To contact a live customer service representative you need to dial 1-800-786-8787 and follow instructions above.