How to Call a Live Person in USPS Customer Service

If you need to talk to a live person in the United States Postal Service customer service department you should dial 1-800-222-1811 phone number for tracking related inquiries and 1-800-275-8777 for all other inquiries. Wait until the automated voice prompts you to say your questions and say “Agent”. The automated voice system will then prompt you to confirm your request to speak with a live agent. Once you do it you will be connected with a live customer service representative.

Live USPS customer service is available on this phone 8am-8.30pm EST on Monday-Friday and from 8am-6pm EST on Saturday.

If you’re not sure which support option you need please refer to the menu below which lists many available options:

  • Say “package” to track a package or contact about a lost or damaged package
  • Say “stamps” to order stamps or check order status
  • Say “carrier” for delivery issues say
  • Say “mail” for a change of address, USPS hours and USPS locations, redelivery inquiries, hold mail, pricing or zip code
  • Say “other” for all other inquiries
    • Press 1 for passport
    • Press 2 for supplies
    • Press 3 for technical support
    • Press 4 for fraud
    • Press 5 for business

USPS Social Networks Support

To contact a live customer service from USPS on Twitter navigate to USPS Help Twitter page and click “Message”.

To contact a live customer service from USPS on Facebook navigate to USPS Facebook page and click “Send message”.

To contact USPS via e-mail navigate to USPS email page and following instructions.

Following customer service topics are available via e-mail support:

  • Where is my mail?
  • Where is my package?
  • Personell questions
  • USPS.com questions
  • Postal facility issues
  • Business inquiries

USPS.com website and applications technical support

Dial 1-800-344-7779 if you have problems with USPS.com website or applications. USPS technical support is available Monday-Friday from 8am-8.30pm EST and on Saturday from 8am-6pm EST.

USPS Tools and Help

For USPS FAQ navigate to http://faq.usps.com/.

For USPS tracking navigate to USPS tracking page.