How to Call a Live Person in USCIS Customer Service

Below are steps to contact USCIS customer service and get a live person on the phone:

  • Dial 1-800-375-5283
  • Press 1
  • Press *
  • Press 8
  • Enter 13 digit receipt number
  • Press # (if you do not know your receipt number)
  • After that, the automated phone system will connect you to a live customer service agent from USCIS

USCIS Voice Main Menu

  • Press # to hear about recent immigration announcement
  • Press 1 to obtain a form from USCIS
  • Press 2 to hear the latest information about an application or petition that you have already submitted to USCISS
  • Press 3 to notify USCIS about changing your address
  • Press 4 to find the USCIS local office or the USCIS application support service that serves your area
  • Press 5 to find a doctor who can perform an immigration medical exam
  • Press 6 to reach services for attorneys and BIA accredited representative
  • Press 8 for questions regarding the freedom of information act or to report an alleged violation of immigration law or immigration scam
  • Press * for all other information

USCIS Customer Service Representatives Hours

Live USCIS customer service is available from 8am to 9pm EST on Monday-Friday.

USCIS Support Phone Numbers

  • USCIS Support Phone Number: 1-800-375-5283.
  • USCIS TTY customer service phone: 1-800-767-1833.

USCIS Web Links

USCIS Mailing Address

For U.S. Postal Service (USPS):
USCIS
P.O. Box 21281
Phoenix, AZ 85036

For FedEx, UPS, and DHL deliveries:
USCIS
Attn: NFB AOS
1820 E. Skyharbor Circle S
Suite 100
Phoenix, AZ 85034

For U.S. Postal Service (USPS):
USCIS
P.O. Box 660867
Dallas, TX 75266

For FedEx, UPS, and DHL deliveries:
USCIS
Attn: NFB AOS
2501 S. State Hwy. 121 Business
Suite 400
Lewisville, TX 75067

USCIS support email

You can to send an e-mail to USCIS here.

USCIS Live Chat Support

You can start live chat with customer support USCIS Contact page by clicking the “Need Help” button.

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