How to Call a Live Person in USCIS Customer Service

Below are steps to contact USCIS customer service and get a live person on the phone:

  • Dial 1-800-375-5283
  • Press 1
  • Press *
  • Press 8
  • Enter 13 digit receipt number
  • Press # (if you do not know your receipt number)
  • After that, the automated phone system will connect you to a live customer service agent from USCIS

USCIS Voice Main Menu

  • Press # to hear about recent immigration announcement
  • Press 1 to obtain a form from USCIS
  • Press 2 to hear the latest information about an application or petition that you have already submitted to USCISS
  • Press 3 to notify USCIS about changing your address
  • Press 4 to find the USCIS local office or the USCIS application support service that serves your area
  • Press 5 to find a doctor who can perform an immigration medical exam
  • Press 6 to reach services for attorneys and BIA accredited representative
  • Press 8 for questions regarding the freedom of information act or to report an alleged violation of immigration law or immigration scam
  • Press * for all other information

USCIS Customer Service Representatives Hours

Live USCIS customer service is available from 8am to 9pm EST on Monday-Friday.

USCIS Support Phone Numbers

  • USCIS Support Phone Number: 1-800-375-5283.
  • USCIS TTY customer service phone: 1-800-767-1833.

USCIS Web Links

USCIS Mailing Address

For U.S. Postal Service (USPS):
USCIS
P.O. Box 21281
Phoenix, AZ 85036

For FedEx, UPS, and DHL deliveries:
USCIS
Attn: NFB AOS
1820 E. Skyharbor Circle S
Suite 100
Phoenix, AZ 85034

For U.S. Postal Service (USPS):
USCIS
P.O. Box 660867
Dallas, TX 75266

For FedEx, UPS, and DHL deliveries:
USCIS
Attn: NFB AOS
2501 S. State Hwy. 121 Business
Suite 400
Lewisville, TX 75067

USCIS support email

You can to send an e-mail to USCIS here.

USCIS Live Chat Support

You can start live chat with customer support USCIS Contact page by clicking the “Need Help” button.

How do I speak to a live person if Uscis contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Uscis website.
  • Open Uscis Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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