How to Call a Live Person in Verizon FIOS Customer Service

Below are steps to contact Verizon FIOS customer service and get a live person on the phone:

  • Dial 1-800-837-4966
  • Enter Verizon Wireless phone number associated with your account (if you have one), if not, wait until the next prompt
  • Press 6
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Verizon FIOS

Verizon FIOS Voice Main Menu

  • Press 1 to become a new customer or for a prepaid service support
  • Press 2 for support for in-home internet, tv or phone service
  • Press 3 to help locating your mobile number
  • Press 4 to make a payment on a disconnected account or a collection notice
  • Press 5 to check the status of an order or device recycling request
  • Press 6 for anything else

Verizon FIOS Customer Service Representatives Hours

Live Verizon FIOS customer service is available from 8am to 5pm EST on Monday-Friday.

Verizon FIOS Support Phone Numbers

  • Verizon FIOS Support Phone Number: 1-800-837-4966. Live Verizon FIOS customer service is available from 8am to 5pm EST on Monday-Friday.
  • Verizon Sales and Support service for FIOS and TV: 1-888-804-0875.

Verizon FIOS Web Links

Verizon FIOS Mailing Address

Verizon
P.O. Box 15124
Albany, NY 12212-5124

Verizon FIOS Support support email

Support email customer service option is not supported by Verizon FIOS.

Verizon FIOS Live Chat Support

You can start live chat with customer support Verizon Customer Service Contact page by choosing the corresponding service you want to get support for.

Verizon FIOS Help Forum

More information you can find at Verizon Fios Community.

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