How to Call to a Live Person in Metro PCS Customer Service

If you need to talk to a live person in MetroPCS Customer Service you need to dial 888-863-8768. The system will ask you to enter your phone number to proceed. If you don’t enter your Metro PCS phone number there is no way to get to a live person. You can get to a live person only if you enter your MetroPCS phone number.

If you don’t remember your Metro PCS phone number you can dial #686# on your Metro PCS phone and press Send.

If you are calling Metro PCS to activate your new phone you need to dial *228 from your Metro PCS phone.

You can also dial 611 directly from your Metro PCS phone to use account services like payments management. You can also access live customer service person via 611 phone number.

To make a payment you should dial 888-863-8768 or *99 from your MetroPCS phone.

Live customer service is available both on 611 and 888-863-8768 phone number 24 hours a day 7 days a week.

For questions about MetroPCS Mail-in Rebates – Young America dial 1-800-999-6389. Live customer service is available Monday-Friday from 7am to 7pm.

For questions about MetroPCS Premium Handset Protection (Asurion) dial 1-866-862-3397. Live customer service is available 24 hours a day and 7 days a week.

Metro PCS Social Network contacts

You can contact MetroPCS via Facebook Messenger and recieve a response within a day using MetroPCS Facebook page

You can send a Twitter message to MetroPCS via MetroPCS Twitter page

Metro PCS Customer Service via Virtual Assistant

You can check if your answer is available in MetroPCS Virtual Assistant. Unfortunately virtual assistant doesn’t provide live customer service – it is a bot like service to help navigate MetroPCS help directory.

Contact Metro PCS by Mail

For payments use the following address:
MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119

If you need to contact MetroPCS by mail for non-payment, mail to:
MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360

How to Call to a Live Person in Sprint

Getting to a live person in Sprint customer support could be quite tricky if you don’t have experience with automated voice systems. The option for live customer support is at the very end of their menu prompts. Here is a quick shortcut on how to get there. Dial 844-382-3312. Then enter following sequence ###4###555. Make sure to wait for each prompt to start before entering next number or hash. Make sure to enter # for each “Enter your number” or “I didn’t get that, please enter your phone number” prompts so you can get to the menus which will lead to a Sprint live customer agent. Three 5s at the end of the sequence will get you to the last menu prompt after which the system connects you to a live representative.

Below are some menu prompts from Sprint customer service 844-382-3312 phone number. We list them below for your reference in case you want to quickly get to the specific item (please note that Sprint updates their voice system periodically and some of the prompts below may change):

  • If you are calling about becoming a new customer press 1
  • If you’re an existing customer press 2
  • For help with your data card, hotspot or USB modem press 3
  • For anything else press 4

You will get to the phone menu after you enter your phone number or press # multiple times.

  • To check your account balance press 1
  • To make or schedule a payment press 2
  • To hear how many minutes you’ve used or data usage 3
  • To report the phone lost, not working phone or damaged press 4
  • More options 5

You will get to the menu below if you press 5.

  • To buy or activate a device press 1
  • For plan and service information and changes 2
  • Make changes to your account or phone press 3
  • For bill information including billing and autopay 4
  • For anything else including cancelling service press 5
  • To return to the main menu press *

You will get to the menu below if you press 5.

  • For questions about insurance or to check the status of the claim press 1
  • To disconnect your service press 2
  • For international support press 3
  • To see if your phone qualify for a buyback program press 4
  • For anything else press 5 (this option gets you to a live Sprint customer service representative)

Other ways to contact sprint

You can contact Sprint via this Facebook Messenger link.

You can Tweet a direct message to Sprint live representative via this Twitter direct contact link.

You can chat online with Sprint customer representative on Sprint Contact Us page

How to Call to a Live Person in Green Dot Customer Service

Below are ways on how to contact Green Dot customer service and get a live person on the phone:

  • Dial 1-866-795-7597 and then press 5. After that, an automated voice operator will ask you to enter your card number or SSN. Once you enter it you will be connected to a live customer service person.
  • Dial number which is shown on the back of your Green Dot card. Then press 5 and then 6.
  • Dial 1-866-795-7597 and then press 5. Put your card information and then press 5 (for “Additional information”). Then press 4 (for “Transaction you do not recognize”). Then press 2 for every question the automated voice operator asks after that. You will get directed to a live person after that. Please note that hold time could be quite long.

Typical problems with Green Dot card

  • Cards get locked due to a suspicious transaction. The best way to fix it is to call Green Dot customer service 1-866-795-7597 as described above, enter your card number and select “Transaction you do not recognize” option.
  • If your Green Dot Card is lost. There is no easy solution for that case. One known way is to register for a new card and use it to get through the card prompt on the 1-866-795-7597 phone support number.
  • How to cancel your Green Dot card. To cancel your Card you should call Green Dot customer service phone number 1-866-795-7597. Alternatively, you can log into your account online, go to the “Security” tab and then click on “Close Card.” When your account is cancelled, Green Dot will mail you a check to the mailing address on record.
  • How to add money to Green Dot card. To add money to Green Dot card you should purchase MoneyPak which is sold at retail stores nationwide. To put money from MoneyPak to Green Dot card you need to go to, create a secure login and input the “MoneyPak PIN” from the back of the MoneyPak and the 16-digit prepaid card number that you want to reload.

Make sure that you register your card when you receive it via Green Dot Card Registration web page.

Green Dot Voice Menu

  • Press 1: For Balance, recent direct deposits, transactions and declined purchase information
  • Press 2: To report cards stolen or never received
  • Press 3: Get paycheck faster with direct deposit. To get your direct deposit number
  • Press 4: To sign up for text alert
  • Press 5: For additional support

Green Dot Card Mailing Address

Green Dot
P.O. Box 5100
Pasadena, CA 91117

Green Dot Web Links