Below are steps to contact EDD customer service and get a live person on the phone:
- Dial 1-800-480-3287, press 3-2-1-0. Make sure to wait for the next prompt before entering each number.
- Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative.
- After that, the automated phone system will connect you to a live customer service agent from EDD.
EDD Voice Menu
- Press 1 for benefit payments
- Press 2 for SDI online help desk regarding registration, password, or other system related questions for claim filing
- Press 3 for disability insurance information
- Press 4 for voluntary plans
- Press 5 for elective coverage for business owners or the self-employed
- Press 6 to receive claim forms by mail
- Press star key for security selections again
EDD Customer Service Representatives Hours
Live EDD customer service is available from 8am to 5pm Monday through Friday.
EDD Support Phone Numbers
- EDD Support Phone Numbers: 1-800-480-3287
- Payroll Tax Assistance: 1-888-745-3886
- Paid Family Leave: 1-877-238-4373 (live agents are available from 8am to 5pm PST Monday-Friday)
- Unemployment Insurance: 1-800-300-5616 (live agents are available from 8am to 12pm noon PST Monday-Friday)
- Workforce Services: 1-800-758-0398
- Disability Insurance: 1-800-480-3287
EDD Web Links
EDD Mailing Addresses
Unemployment Insurance:
Employment Development Department
P.O. Box 826880 – UIPCD, MIC 40
Sacramento, CA 94280-0001
Disability Insurance or Paid Family Leave:
Employment Development Department
P.O. Box 826880 – DICO, MIC 29
Sacramento, CA 94280-0001
Workforce Services Branch:
Employment Development Department
Central Office Support Unit
P.O. Box 826880, MIC 69
Sacramento, CA 94280-0001
Labor Market Information Division:
Employment Development Department
P.O. Box 826880, MIC 57
Sacramento, CA 94280-0001
Tax Assistance: Employers – General Correspondence:
Employment Development Department
Taxpayer Assistance Center
P.O. Box 826880
Sacramento, CA 94280-0001
General Questions or Comments:
Employment Development Department
P.O. BOX 826880, MIC 83
Sacramento, CA 94280-0001
Language Access Complaints:
Equal Employment Opportunity Office
P.O. BOX 826880, MIC 49
Sacramento, CA 94280-0001
EDD Live Chat Support
Live chat customer service option is not supported by EDD. For live customer service agent you should dial 1-800-480-3287 and follow instructions above.
EDD support email
Support email customer service option is not supported by EDD.