Below are steps to contact USAA customer service and get a live person on the phone:
- Dial 1-800-531-USAA (1-800-531-8722)
- Enter your USAA number or social security number (if you have one)
- Say “another member”
- Say “I want to speak to the representative”
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from USAA
USAA Voice Main Menu
- Press 1 for membership information
- Press 2 to verify coverage
- Press 3 for claims
- Press 4 for order appeal
USAA Customer Service Representatives Hours
Live USAA customer service is available from 6.30am to 10pm CST on Monday-Friday, from 8am to 6pm CST on Saturday.
USAA Support Phone Numbers
- USAA Support Phone Number: 1-800-531-USAA (1-800-531-8722). Live USAA customer service is available from 6.30am to 10pm CST on Monday-Friday, from 8am to 6pm CST on Saturday.
- USAA Real Estate Rewards Network Assistance: 1-800-258-4060.
- Auto and Property Services: 1-800-531-8555.
- Financial Planning: 1-877-314-2255.
- FTD Floral Delivery & Personal Creations: 1-800-769-7673.
- PIN, Password, Online ID and Security Questions: 1-800-531-USAA (1-800-531-8722).
- Survivor Relations Team: 1-800-292-8294.
- All Customer Service phone numbers on USAA Contact Us page.
USAA Web Links
USAA Mailing Address
9861 Attn: Bank Priority Mail
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78284-8426
9800 Fredericksburg Road
San Antonio, TX 78288
USAA support email
You can send an e-mail to USAA here by clicking the “Communicate with USAA” button.
USAA Live Chat Support
You can start live chat with customer support USAA page by clicking the “Help” button.