Below are steps to contact BC Hydro customer service and get a live person on the phone:
- Dial 1-800-224-9376
- Press 1 (for English)
- Press 1 (if you have a health and dental claim question)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from BC Hydro
BC Hydro Voice Main Menu
- Press 1 if you have a residential account.
- Press 2 if you have a business account.
- Press 3 for otherwise.
BC Hydro Voice Sub-Menu
- Press 1 to start a new service or for new construction.
- Press 2 for information on BC Hydro’s energy saving programs and managing your electricity use.
- Press 9 to report an outage or for an outage update.
- Press 3 for all other inqurues.
- Press the star key to repeat these options.
BC Hydro Customer Service Representatives Hours
Live BC Hydro customer service is available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
BC Hydro Support Phone Numbers
- BC Hydro Support Phone Number: 1-800-224-9376. Live BC Hydro customer service is available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
BC Hydro Web Links
- BC Hydro Web Site
- BC Hydro Facebook page
- BC Hydro Twitter page
- BC Hydro Instagram page
- BC Hydro Youtube page
BC Hydro Mailing Addresses
P.O. Box 8910
Corporate head office:
333 Dunsmuir St.
BC Hydro Live Chat Support
Live chat customer service is not available from BC Hydro.
BC Hydro support e-mail
BC Hydro doesn’t offer live support via e-mail.
BC Hydro Help Center
You can find more information at BC Hydro Customers Support page.
How do I speak to a live person if Bc Hydro contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Bc Hydro website.
- Open Bc Hydro Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.