How to Call a Live Person in Duke Energy Customer Service

Below are steps to contact Duke Energy customer service and get a live person on the phone:

  • Dial 1-800-700-8744
  • Press 4
  • Then press 0
  • After that, the automated phone system will connect you to a live customer service agent from Duke Energy

Duke Energy Voice Main Menu

  • Press 1 for power problem
  • Press 2 for billing and payments
  • Press 3 to start or stop service
  • Press 4 for energy-saving programs and all other questions

Duke Energy Customer Service Representatives Hours

Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.

Duke Energy Support Phone Numbers

  • Duke Energy Support Phone Number: 1-800-700-8744. Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.
  • Report Energy Theft: 1-800-700-8744.
  • Report Copper Theft: 1-800-700-8744.
  • Media Contacts: 1-800-559-3853.
  • Investor Relations: 1-800-488-3853 .
  • Report Fraud & Scams: 1-800-700-8744.
  • Report Environmental Concern: 1-855-355-7042.
  • Grid Strenthening: 1-800-729-3401 .

Duke Energy Web Links

Duke Energy Support Mailing Address

Mail Payments:
Duke Energy
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail:
Duke Energy
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262

General Correspondence:
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

Duke Energy support email

You can to send an e-mail to Duke Energy here.

Duke Energy Live Chat Support

Live chat customer service option is not supported by Duke Energy. To contact a live customer service representative you need to dial 1-800-700-8744 and follow instructions above.

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