How to Call a Live Person in Duke Energy Customer Service

Below are steps to contact Duke Energy customer service and get a live person on the phone:

  • Dial 1-800-700-8744
  • Press 4
  • Then press 0
  • After that, the automated phone system will connect you to a live customer service agent from Duke Energy

Duke Energy Voice Main Menu

  • Press 1 for power problem
  • Press 2 for billing and payments
  • Press 3 to start or stop service
  • Press 4 for energy-saving programs and all other questions

Duke Energy Customer Service Representatives Hours

Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.

Duke Energy Support Phone Numbers

  • Duke Energy Support Phone Number: 1-800-700-8744. Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.
  • Report Energy Theft: 1-800-700-8744.
  • Report Copper Theft: 1-800-700-8744.
  • Media Contacts: 1-800-559-3853.
  • Investor Relations: 1-800-488-3853 .
  • Report Fraud & Scams: 1-800-700-8744.
  • Report Environmental Concern: 1-855-355-7042.
  • Grid Strenthening: 1-800-729-3401 .

Duke Energy Web Links

Duke Energy Support Mailing Address

Mail Payments:
Duke Energy
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail:
Duke Energy
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262

General Correspondence:
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

Duke Energy support email

You can to send an e-mail to Duke Energy here.

Duke Energy Live Chat Support

Live chat customer service option is not supported by Duke Energy. To contact a live customer service representative you need to dial 1-800-700-8744 and follow instructions above.

How do I speak to a live person if Duke Energy contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Duke Energy website.
  • Open Duke Energy Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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