Below are steps to contact Duke Energy customer service and get a live person on the phone:
- Dial 1-800-700-8744
- Press 4
- Then press 0
- After that, the automated phone system will connect you to a live customer service agent from Duke Energy
Duke Energy Voice Main Menu
- Press 1 for power problem
- Press 2 for billing and payments
- Press 3 to start or stop service
- Press 4 for energy-saving programs and all other questions
Duke Energy Customer Service Representatives Hours
Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.
Duke Energy Support Phone Numbers
- Duke Energy Support Phone Number: 1-800-700-8744. Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.
- Report Energy Theft: 1-800-700-8744.
- Report Copper Theft: 1-800-700-8744.
- Media Contacts: 1-800-559-3853.
- Investor Relations: 1-800-488-3853 .
- Report Fraud & Scams: 1-800-700-8744.
- Report Environmental Concern: 1-855-355-7042.
- Grid Strenthening: 1-800-729-3401 .
Duke Energy Web Links
- Duke Energy Official Web Site
- Duke Energy Facebook Support page
- Duke Energy Twitter Support page
- Duke Energy Instagram page
- Duke Energy Youtube page
- Duke Energy Linkedin page
Duke Energy Support Mailing Address
P.O. Box 1004
Charlotte, NC 28201-1004
Overnight or Express Mail:
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262
P.O. Box 14042
St. Petersburg, FL 33733
Duke Energy support email
You can to send an e-mail to Duke Energy here.
Duke Energy Live Chat Support
Live chat customer service option is not supported by Duke Energy. To contact a live customer service representative you need to dial 1-800-700-8744 and follow instructions above.