How to Call a Live Person in FPL Customer Service

Below are steps to contact FPL customer service and get a live person on the phone:

  • Dial 1-800-226-3545
  • Stay on the line
  • When the automatic system prompts you need to say “Report a problem” or press 4 (to report an emergency like a downed wire or outage)
  • Press 7 (for something else)
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from FPL

FPL Main Voice Main Menu

  • Say or enter your FPL account number or your social security number, or say “I don’t have it” or press 1.
  • Say “Hold on” or press 2 if you need a moment to find it.
  • Say “New account” or press 3 to open a new account.
  • Say “Report a problem” or press 4 to report an emergency like a downed wire or outage.

FPL Secondary Voice Menu (if you say “Report a problem” or press 4)

  • Press 1 to report an outage.
  • Press 2 to get outage update.
  • Press 3 to report a downed wire.
  • Press 4 for street light out.
  • Press 5 for dim or flickering lights.
  • Press 6 for disconnected for non-payment.
  • Press 7 for something else.

FPL Support Phone Numbers

  • FPL Support Phone Number: 1-800-226-3545 or 1-888-988-8249. Live FPL customer service is available from 7:30am to 7:30pm on Monday-Friday, from 7.30am to 5pm on Saturday-Sunday.
  • Report a power outage: 1-800-468-8243.

FPL Web Links

FPL support email

Support email customer service option is not supported by FPL.

FPL Mailing Address

General Mail Facility
Miami, FL 33188-0001

FPL Customer Service Representatives Hours

Live FPL customer service is available from 7.30am to 7.30pm on Monday-Friday, from 7:30am to 5pm on Saturday-Sunday.

FPL Live Chat Support

You can start a live chat session with a FPL Customer Support Agent on the FPL Support page.

How do I speak to a live person if Fpl Customer Service contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Fpl Customer Service website.
  • Open Fpl Customer Service Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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