How to Call a Live Person in FPL Customer Service

Below are steps to contact FPL customer service and get a live person on the phone:

  • Dial 1-800-226-3545
  • Stay on the line
  • When the automatic system prompts you need to say “Report a problem” or press 4 (to report an emergency like a downed wire or outage)
  • Press 7 (for something else)
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from FPL

FPL Main Voice Main Menu

  • Say or enter your FPL account number or your social security number, or say “I don’t have it” or press 1.
  • Say “Hold on” or press 2 if you need a moment to find it.
  • Say “New account” or press 3 to open a new account.
  • Say “Report a problem” or press 4 to report an emergency like a downed wire or outage.

FPL Secondary Voice Menu (if you say “Report a problem” or press 4)

  • Press 1 to report an outage.
  • Press 2 to get outage update.
  • Press 3 to report a downed wire.
  • Press 4 for street light out.
  • Press 5 for dim or flickering lights.
  • Press 6 for disconnected for non-payment.
  • Press 7 for something else.

FPL Support Phone Numbers

  • FPL Support Phone Number: 1-800-226-3545 or 1-888-988-8249. Live FPL customer service is available from 7:30am to 7:30pm on Monday-Friday, from 7.30am to 5pm on Saturday-Sunday.
  • Report a power outage: 1-800-468-8243.

FPL Web Links

FPL support email

Support email customer service option is not supported by FPL.

FPL Mailing Address

General Mail Facility
Miami, FL 33188-0001

FPL Customer Service Representatives Hours

Live FPL customer service is available from 7.30am to 7.30pm on Monday-Friday, from 7:30am to 5pm on Saturday-Sunday.

FPL Live Chat Support

You can start a live chat session with a FPL Customer Support Agent on the FPL Support page.

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