How to Call a Live Person in Social Security Customer Service

Below are steps to contact Social Security customer service and get a live person on the phone:

  • Dial 1-800-772-1213
  • Say “speak to a representative”
  • Then say “continue”
  • Then say “yes”
  • After that, the automated phone system will connect you to a live customer service agent from Social Security

Social Security Voice Main Menu

  • Say “Claim Status”
  • Say “Update personal information”
  • Say “New or replacement Cards”
  • Say “Medicare”
  • Say “Office Locations”
  • Say “Setup or change direct deposit”
  • Say “Apply for Benefits”
  • Say “Request a proof of income letter”
  • Say “Get a replacement 1099 statement”
  • Say “Direct deposit”
  • Say “Proof of Income”

Social Security Customer Service Representatives Hours

Live Social Security customer service is available from 7am through 7pm EST on Monday-Friday.

Social Security Support Phone Numbers

  • Social Security Support Phone Number: 1-800-772-1213. Live Social Security customer service is available from 7am through 7pm EST on Monday-Friday.
  • Deaf or hard of hearing: 1-800-325-0778.

Social Security Web Links

Social Security Mailing Address

Social Security Administration:
Office of Public Inquiries
1100 West High Rise
6401 Security Blvd.
Baltimore, MD 21235

Social Security support email

You can to send an email to Social Security support here.

Social Security Live Chat Support

Live chat customer service option is not supported by Social Security. To contact a live customer service representative you need to dial 1-800-772-1213 and follow instructions above.

How do I speak to a live person if Social Security contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Social Security website.
  • Open Social Security Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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