Below are steps to contact BC Hydro customer service and get a live person on the phone:
- Dial 1-800-224-9376
- Press 1 (for English)
- Press 1 (if you have a health and dental claim question)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from BC Hydro
BC Hydro Voice Main Menu
- Press 1 if you have a residential account.
- Press 2 if you have a business account.
- Press 3 for otherwise.
BC Hydro Voice Sub-Menu
- Press 1 to start a new service or for new construction.
- Press 2 for information on BC Hydro’s energy saving programs and managing your electricity use.
- Press 9 to report an outage or for an outage update.
- Press 3 for all other inqurues.
- Press the star key to repeat these options.
BC Hydro Customer Service Representatives Hours
Live BC Hydro customer service is available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
BC Hydro Support Phone Numbers
- BC Hydro Support Phone Number: 1-800-224-9376. Live BC Hydro customer service is available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
BC Hydro Web Links
- BC Hydro Web Site
- BC Hydro Facebook page
- BC Hydro Twitter page
- BC Hydro Instagram page
- BC Hydro Youtube page
BC Hydro Mailing Addresses
P.O. Box 8910
Corporate head office:
333 Dunsmuir St.
BC Hydro Live Chat Support
Live chat customer service is not available from BC Hydro.
BC Hydro support e-mail
BC Hydro doesn’t offer live support via e-mail.
BC Hydro Help Center
You can find more information at BC Hydro Customers Support page.