How to Call a Live Person in Electric Reliability Council of Texas Customer Service

Below are steps to contact ERCOT customer service and get a live person on the phone:

  • Dial 1-888-782-8477
  • Press 1 (for English)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from ERCOT

ERCOT Customer Service Representatives Hours

Live ERCOT customer service is available 24 hours a day seven days a week.

ERCOT Support Phone Numbers

  • ERCOT Support Phone Number: 1-888-782-8477. Live ERCOT customer service is available 24 hours a day seven days a week.
  • Client Services for Market Participants: 1-512-248-3900.
  • Report technical issues related to data and system administration, automated communications, or other IT issues: 1-512-248-6800 or 1-866-870-8124.
  • Media Relations: 1-512-275-7432.
  • Government Relations: 1-512-225-7011.
  • Submit Ethics Report: 1-866-384-4277.
  • Other Resources Outside ERCOT (find or switch electric providers): 1-866-797-4839.
  • Other Resources Outside ERCOT (file a complaint about an electric provider): 1-888-782-8477.

ERCOT Web Links

ERCOT support email

ERCOT Live Chat Support

Live chat customer service is not available from ERCOT. To contact an ERCOT live customer service representative you need to dial 1-888-782-8477 and follow the instructions above.

ERCOT Help Page

You can find more information at ERCOT page.

How do I speak to a live person if Ercot contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Ercot website.
  • Open Ercot Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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