Below are steps to contact ERCOT customer service and get a live person on the phone:
- Dial 1-888-782-8477
- Press 1 (for English)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from ERCOT
ERCOT Customer Service Representatives Hours
Live ERCOT customer service is available 24 hours a day seven days a week.
ERCOT Support Phone Numbers
- ERCOT Support Phone Number: 1-888-782-8477. Live ERCOT customer service is available 24 hours a day seven days a week.
- Client Services for Market Participants: 1-512-248-3900.
- Report technical issues related to data and system administration, automated communications, or other IT issues: 1-512-248-6800 or 1-866-870-8124.
- Media Relations: 1-512-275-7432.
- Government Relations: 1-512-225-7011.
- Submit Ethics Report: 1-866-384-4277.
- Other Resources Outside ERCOT (find or switch electric providers): 1-866-797-4839.
- Other Resources Outside ERCOT (file a complaint about an electric provider): 1-888-782-8477.
ERCOT Web Links
- ERCOT Official Web Site
- ERCOT Facebook page
- ERCOT Twitter page
- ERCOT Youtube page
- ERCOT Linkedin page
- ERCOT News page
ERCOT support email
- To request records, documents or legal information use the following ERCOT contact form.
- ERCOT support: [email protected]
- Client Services for Market Participants: [email protected]
- Report technical issues related to data and system administration, automated communications, or other IT issues: [email protected]
- Media Relations: [email protected]
- Government Relations support: [email protected]
ERCOT Live Chat Support
Live chat customer service is not available from ERCOT. To contact an ERCOT live customer service representative you need to dial 1-888-782-8477 and follow the instructions above.
ERCOT Help Page
You can find more information at ERCOT page.