If you need to talk to a live person in MetroPCS Customer Service you need to dial 888-863-8768. The system will ask you to enter your phone number to proceed. If you don’t enter your Metro PCS phone number there is no way to get to a live person. You can get to a live person only if you enter your MetroPCS phone number.
If you don’t remember your Metro PCS phone number you can dial #686# on your Metro PCS phone and press Send.
If you are calling Metro PCS to activate your new phone you need to dial *228 from your Metro PCS phone.
You can also dial 611 directly from your Metro PCS phone to use account services like payments management. You can also access live customer service person via 611 phone number.
To make a payment you should dial 888-863-8768 or *99 from your MetroPCS phone.
Live customer service is available both on 611 and 888-863-8768 phone number 24 hours a day 7 days a week.
For questions about MetroPCS Mail-in Rebates – Young America dial 1-800-999-6389. Live customer service is available Monday-Friday from 7am to 7pm.
For questions about MetroPCS Premium Handset Protection (Asurion) dial 1-866-862-3397. Live customer service is available 24 hours a day and 7 days a week.
Metro PCS Social Network contacts
You can contact MetroPCS via Facebook Messenger and recieve a response within a day using MetroPCS Facebook page
You can send a Twitter message to MetroPCS via MetroPCS Twitter page
Metro PCS Customer Service via Virtual Assistant
You can check if your answer is available in MetroPCS Virtual Assistant. Unfortunately virtual assistant doesn’t provide live customer service – it is a bot like service to help navigate MetroPCS help directory.
Contact Metro PCS by Mail
For payments use the following address:
MetroPCS Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119
If you need to contact MetroPCS by mail for non-payment, mail to:
MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360
How do I speak to a live person if Metro Pcs contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Metro Pcs website.
- Open Metro Pcs Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.