How to Call a Live Person in Direct Express Customer Service

Below are steps to contact Direct Express customer service and get a live person on the phone:

  • Dial 1-888-741-1115
  • Press 1 for English
  • Enter your 16 digits card number or to enter your SSN, or stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Direct Express

Direct Express Voice Menu

  • Press 1 to re-enter your card number
  • Press 2 to enter your SSN
  • Press 3 for the status of your previously ordered card
  • Press 4 if your card has been lost, stolen or damaged

Direct Express Customer Service Representatives Hours

Direct Express One customer service is available 24 hours a day seven days a week.

Direct Express Support Phone Numbers

  • Direct Express Support Phone Number: 1-888-741-1115
  • For the Direct Express card: 1-800-333-1795
  • TTY users: 1-800-325-0778
  • For the rules related to holding funds for more than one beneficiary: 1-800-772-1213

Direct Express Web Links

Direct Express support email

Support email customer service option is not supported by Direct Express.

Direct Express Live Chat Support

Live chat customer service option is not supported by Direct Express. To contact a live customer service representative you need to dial 1-888-741-1115 and follow instructions above.

Direct Express Mailing Address

Direct Express®, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998