How to Call a Live Person in SunTrust Customer Service

Below are steps to contact SunTrust customer service and get a live person on the phone:

  • Dial 1-800-786-8787
  • Enter *77
  • Enter your account number (if you have one) or press # multiple times (otherwise)
  • Select 8
  • Then press 1 (for a personal account) or press 2 (for a business account)
  • Press # multiple times
  • After that, the automated phone system will connect you to a live customer service agent from SunTrust

SunTrust Voice Main Menu

  • Press 1 for checking, savings, money market or debit card
  • Press 2 for credit card
  • Press 3 to loan or line of credit
  • Press 4 for mortgage
  • Press 5 to certificate of deposit or IRA
  • Press 6 for online banking or mobile banking
  • Press 7 to open a new account, ask about rate or track status of an application
  • Press 8 for none of these

SunTrust Customer Service Representatives Hours

Live SunTrust customer service is available 24 hours a day seven days a week.

SunTrust Support Phone Numbers

  • SunTrust Support Phone Number: 1-800-786-8787. Live SunTrust customer service is available 24 hours a day seven days a week.
  • Help with SunTrust online and mobile banking: 1-800-382-3232.
  • Corporate Phone Number: 1-404-588-7711
  • Mortgage Customer Service: 1-800-634-7928
  • Fraud Report: 1-800-786-8787 option 6
  • Lost Card: 1-800-786-8787 option 3
  • Real Estate and Short Sale: 1-800-443-1032
  • Credit Bureau & Disputes: 1-800-596-5407
  • Customer Service: 1-800-752-2515
  • Commercial Banking: 1-866-476-1460
  • Wealth Management: 1-866-495-5416

SunTrust Web Links

SunTrust Support support email

[email protected]

SunTrust Live Chat Support

Live chat customer service option is not supported by SunTrust. To contact a live customer service representative you need to dial 1-800-786-8787 and follow instructions above.

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