Below are steps to contact Municipal Credit Union customer service and get a live person on the phone:
- Dial 1-212-693-4900
- Press 2 or 3
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from MCU
Municipal Credit Union Voice Main Menu
- Press 1 for information on an existing account
- Press 2 to apply for a loan or check the status of a loan request
- Press 3 to apply for membership or to obtain the status of a new account request
- Press 4 to locate branch or ATM in your area
- Press 5 to locate branch or ATM in your area
- Press 6 to check product rates
- Press 7 for merchant verification
- Press 8 for online, mobile, or ApplePay support
- Press 9 for Visa services
MCU Customer Service Representatives Hours
Live MCU customer service is available from 7am to 8pm on Monday-Friday, from 9am to 2pm on Saturday.
Municipal Credit Union Support Phone Numbers
- MCU Support Phone Number: 1-212-693-4900. Live MCU customer service is available from 7am to 8pm on Monday-Friday, from 9am to 2pm on Saturday.
- Upstate New York: 1-800-323-6713.
- Outside of New York State: 1-800-323- 6713.
- Weather Emergency Hotline: 1-800-843- 1867.
- Auto Loan: 1-888-462-8288.
- Mortgage: 1-212-238-3521.
MCU Web Links
MCU Mailing Address
Municipal Credit Union:
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863
Municipal Credit Union:
P.O. Box 3205
Church Street Station
New York City NY 10007
MCU Support support email
Media Inquiries: [email protected]
Online Banking: [email protected]
MCU Live Chat Support
Live chat customer service option is not supported by MCU. To contact a live customer service representative you need to dial 1-212-693-4900 and follow instructions above.
MCU Help Page
More information you can find at MCU Help Page.
How do I speak to a live person if Mcu contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Mcu website.
- Open Mcu Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.