How to Call a Live Person in All Nippon Airways Customer Service

Below are steps to contact All Nippon Airways customer service and get a live person on the phone:

  • Dial 1-800-235-9262
  • Press 1 (for English)
  • Press 1 (if you agree with this condition)
  • The automated phone system will connect you to a live customer service agent from ANA

ANA Voice Main Menu

  • Press 1 for general reservation inquiries including using miles.
  • Press 2 for ANA Mileage programming inquiries.
  • Press 3 for flight operation status via text messaging.
  • Press 4 if you are calling from a travel agency.

ANA Customer Service Representatives Hours

Live ANA customer service is available 24/7.

ANA Support Phone Numbers

  • ANA Support Phone Number: 1-800-235-9262. Live customer service is available 24/7.
  • Customers Traveling with Animals: 0570-029-701 (inquiries from within Japan).

ANA Web Links

All Nippon Airways Mobile App

All Nippon Airways Live Chat Support

Below are steps to contact All Nippon Airways customer service by chat:

  • Go to the ANA Support page.
  • Press the “Ask me a questions” button in the bottom right corner of the page.
  • Chat is available 24/7.

ANA support e-mail

Below are steps to contact ANA customer service by email form:

ANA Help Center

You can find more information at ANA Support page.

How do I speak to a live person if Ana contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Ana website.
  • Open Ana Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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