How to Call a Live Person in Petco Customer Service

Below are steps to contact Petco customer service and get a live person on the phone:

  • Dial 1-877-738-6742
  • Press 5 (for any other inquiries). Stay on the line
  • The automated phone system will connect you to a live customer service agent from Petco

Petco Voice Main Menu

  • Press 1 to place a new order.
  • Press 2 to check the status of your order.
  • Press 3 for information about Petco’s Vital Care Premier program.
  • Press 4 to manage your rewards.
  • Press 5 for any other inquiries.
  • Press 9 to repeat this menu.

Petco Customer Service Representatives Hours

Live Petco customer service is available from 4 am to 10 pm PST Monday to Sunday.

Petco Support Phone Numbers

  • Petco Support Phone Number: 1-877-738-6742. Live customer service is available from 4 am to 10 pm PST Monday to Sunday.
  • Veterinary Services Inquiries: 1-877-838-7468. Live customer service representatives are available from 6 am to 5 pm PST Monday to Friday, from 6 am to 4 pm PST Saturday, from 7 am to 4 pm PST Sunday.
  • Vital Care Premier membership: 1-858-657-2035.

Petco Web Links

Petco Mobile App

Petco Live Chat Support

Below are steps to contact Petco customer service by chat:

  • Go to the Petco Support page.
  • Press the “Chat Now” button in the bottom right corner of the page.
  • Chat is available 24/7.

Petco Mailing Addresses

Petco, 10850 Via Frontera, San Diego, CA 92127

Petco support e-mail

Petco Help Center

You can find more information at Petco Support page.

Petco Near Me

To find a Petco store near you, follow these steps:

Use the Petco Store Locator:

  • Visit the official Burlington website: https://stores.petco.com/.
  • Enter your city, state, or ZIP code into the search bar.
  • Browse the list of nearby stores along with their addresses, hours of operation, and contact information.

Use Google Maps:

  • Open Google Maps or the Maps app on your smartphone.
  • Type “Petco” into the search bar.
  • Browse nearby store locations, view directions, and read reviews.

How do I speak to a live person if Petco contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Petco website.
  • Open Petco Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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