Below are steps to contact Merrill customer service and get a live person on the phone:
- Dial 1-800-637-7455
- Say or enter your Merrill or your Bank of America account number or card number (if you don’t have a Merrill Lynch Wealth Management or Bank of America account say “prospective client” or press 2). Stay on the line
- The automated phone system will connect you to a live customer service agent from Merrill
Merrill Customer Service Representatives Hours
Live Merrill customer service is available from 9 am to 9 pm EST Monday to Friday, Saturday and Sunday closed.
Merrill Support Phone Numbers
- Merrill Support Phone Number: 1-800-637-7455. Live customer service is available from 9 am to 9 pm EST Monday to Friday, Saturday and Sunday closed.
- TTY/TDD hearing impaired: 1-866-657-3323.
- If you are looking for your 401(k)/retirement or equity awards account with Merrill: 1-866-820-1492.
Merrill Web Links
Merrill Live Chat Support
Merrill doesn’t offer live chat support. The best way to contact Merrill by customer service phone number (1-800-637-7455).
Merrill Lynch Mailing Addresses
Corporate Headquarters
New York
Corporate
Merrill Lynch & Co., Inc.
4 World Financial Center
250 Vesey Street
New York, NY 10080
Merrill Lynch support e-mail
Below are steps to contact Merrill customer service by email form:
- Go to the Merrill Contact page.
- Fill in the form.
- Press the “Submit”.
Merrill Help Center
You can find more information at Merrill Support page.
How do I speak to a live person if Merrill contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Merrill website.
- Open Merrill Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.