How to Call a Live Person in DTE Energy Customer Service

Below are steps to contact DTE Energy customer service and get a live person on the phone:

  • Dial 1-800-477-4747
  • Press 5 (for something else)
  • Press 5 (for none of these)
  • Stay on the line. The automated phone system will connect you to a live customer service agent from DTE Energy

DTE Energy Voice Main Menu

  • Press 1 or say “Gas Leak” to report a gas leak or problem.
  • Press 2 or say “Electric Problem” to report a wire down or electric problem, or to check an outage status.
  • Press 3 or say ‘Billing, payment, or shut-off” for billing, payment, or shut-off information..
  • Press 4 or say “Service” to start, stop, or move service, or for construction-related matters.
  • Press 5 or say “Something else” for something else.

DTE Energy Customer Service Representatives Hours

Live DTE Energy customer service is available from 8am to 5pm on Monday through Friday, Saturday and Sunday closed.

DTE Energy Support Phone Numbers

  • DTE Energy Support Phone Number: 1-800-477-4747. Live customer service is available from 8am to 5pm on Monday through Friday, Saturday and Sunday closed.
  • Online Assistance: 1-800-482-8720.
  • Telecommunications Device for the Deaf (TDD): 1-800-888-6886.

DTE Energy Web Links

DTE Energy Mailing Addresses

To pay by mail:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786

DTE Energy Live Chat Support

Below are steps to contact DTE Energy customer service by chat:

  • Go to the DTE Energy Contact page.
  • Press the “Chat with Us” button in the bottom right corner of the page.
  • Chat is available from 8am to 4pm on Monday to Friday, Saturday and Sunday closed.

DTE Energy support e-mail

DTE Energy Help Center

You can find more information at DTE Energy Support page.

How do I speak to a live person if Dte Energy contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Dte Energy website.
  • Open Dte Energy Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
Facebook Comments