Below are steps to contact Amtrak customer service and get a live person on the phone:
- Dial 1-800-872-7245
- Press 0
- Say “Agent”
- After that, the automated phone system will connect you to a live customer service agent from Amtrak
Amtrak Voice Main Menu
- Press 1 or say “train status” to check if particular train is running on time
- Press 2 or say “schedule” to get schedule and price information
- Press 3 or say “reservation” for new or existing reservation
- Press * (star) or say “help” for more information
- Press 0 or say “Agent” for contact with a live agent
- Say “something else” for other options
Amtrak Customer Service Representatives Hours
Live Amtrak customer service is available 24 hours a day seven days a week.
Amtrak Support Phone Numbers
- Amtrak Support Phone Number: 1-800-872-7245. Live Amtrak customer service is available 24 hours a day seven days a week.
- Reservations & Customer Service: 1-800-872-7245.
- International Visitors: 1-215-856-7924.
- Group Travel Requests: 1-800-872-1477.
- Amtrak Guest Rewards: 1-800-307-5000.
- TTY: 1-800-523-6590.
- Report suspicious activities & emergencies to Amtrak Police: 1-800-331-0008.
- Advertising Inquiries: 1-202-906-4020.
Amtrak Web Links
- Amtrak Official Web Site
- Amtrak Facebook Support page
- Amtrak Twitter Support page
- Amtrak Instagram page
- Amtrak Youtube page
- Amtrak Linkedin page
- Amtrak Pinterest page
Amtrak Support Mailing Address
1 Massachusetts Ave., NW
Washington, DC 20001
Amtrak Support support email
Amtrak Live Chat Support
You can start live chat with customer support Amtrak Contact page.
How do I speak to a live person if Amtrak contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Amtrak website.
- Open Amtrak Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.