How to Call a Live Person in Big Lots Customer Service

Below are steps to contact Big Lots customer service and get a live person on the phone:

  • Dial 1-866-244-5687
  • Press 1 (for rewards program assistance). Stay on the line
  • The automated phone system will connect you to a live customer service agent from Big Lots

Big Lots Voice Main Menu

  • Press 1 for rewards program assistance.
  • Press 2 for store support or store-related inquiries.
  • Press 3 for online support.
  • Press 4 for assistance with your Big Lots credit card including payment assistance.
  • Press 5 for the California Consumer Privacy Act request.
  • Press pound to repeat the main menu.

Big Lots Customer Service Representatives Hours

Live Big Lots customer service is available from 9 am to 9 pm Monday to Friday, from 9 am to 8 pm Saturday and Sunday.

Big Lots Support Phone Numbers

  • Big Lots Support Phone Number: 1-866-244-5687. Live customer service is available from 9 am to 9 pm Monday to Friday, from 9 am to 8 pm Saturday and Sunday.
  • Big Lots Credit Card Customer Service: 1-888-566-4353. Live customer service representatives are available from 8 am to 9 pm ET Monday through Sunday.

Big Lots Web Links

Big Lots Mobile App

Big Lots Live Chat Support

Below are steps to contact Big Lots customer service by chat:

  • Go to the Big Lots Contact page.
  • Press the “Chat with Us” button.
  • Chat is available from 9 am to 7 pm ET Monday to Friday, from 9 am to 5 pm ET Saturday and Sunday.

Big Lots support e-mail

Below are steps to contact Big Lots customer service by email form:

  • Go to the Big Lots page.
  • Fill in the form.
  • Press the “Send message”.

Big Lots Help Center

You can find more information at Big Lots Support page.

Big Lots Near Me

To find a Big Lots store near you, follow these steps:

Use the Big Lots Store Locator:

  • Visit the official Big Lots website: https://local.biglots.com/.
  • Enter your city, state, or ZIP code into the search bar.
  • Browse the list of nearby stores along with their addresses, hours of operation, and contact information.

Use Google Maps:

  • Open Google Maps or the Maps app on your smartphone.
  • Type “Big Lots” into the search bar.
  • Browse nearby store locations, view directions, and read reviews.

How do I speak to a live person if Big Lots contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Big Lots website.
  • Open Big Lots Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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