Below are steps to contact Fitbit customer service and get a live person on the phone:
- Dial 1-877-623-4997
- Press 4 (for help with your Fitbit device)
- Press 4 (for all other devices)
- Stay on the line. The automated phone system will connect you to a live customer service agent from Fitbit
Fitbit Voice Main Menu
- Press 1 if you need help with your Fitbit Premium subscription or assistance with Fitbit Premium features.
- Press 2 if you need help filing a claim on your in-warranty Fitbit device or your Fitbit band.
- Press 3 if you need help placing a Google Store order or have questions about replacing your device.
- Press 4 for help with your Fitbit device.
- Press 5 to hear these options again.
Fitbit Customer Service Representatives Hours
Live Fitbit customer service is available from 12am to 11:59pm on Monday through Sunday.
Fitbit Support Phone Numbers
- Fitbit Support Phone Number: 1-877-623-4997 and 1-888-925-1764 (Fitbit Ionic). Live customer service is available from 12am to 11:59pm on Monday through Sunday.
- Canada Call Center: 1-877-623-4997.
- United Kindom Call Center: 448000265911.
- Ireland Call Center: 35316917502.
Fitbit Web Links
Fitbit Mobile App
Fitbit Live Chat Support
Below are steps to contact Fitbit customer service by chat:
- Go to the Fitbit Support page.
- Choose the question that interests.
- Press the “Chat” button.
Fitbit support e-mail
Support email customer service option is not supported by Fitbit.
Fitbit Help Center
You can find more information at Fitbit Support page.