Below are steps to contact DFAS customer service and get a live person on the phone:
- Dial 1-888-332-7411
- Press 3 (for information regarding a garnishment)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from DFAS
DFAS Voice Main Menu
- Press 1 for self-service support including requesting tax forms, myPay website walkthroughs, military allotment verification or civilian income verification.
- Press 2 to report a death of a military retirees or to check the status of a casualty claim.
- Press 3 for information regarding a garnishment.
- Press 4 for matters relating to your pay or a deck.
- Press 5 if you need assistance using or navigating the myPay website.
- Press 6 for questions related to the 1095 form and the Affordable Care Act.
- Press the pound key to repeat this menu.
DFAS Customer Service Representatives Hours
Live DFAS customer service is available from 8am to 5pm ET Monday-Friday, Saturday-Sunday closed.
DFAS Support Phone Numbers
- DFAS Support Phone Number: 1-888-332-7411. Live DFAS customer service is available from 8am to 5pm ET Monday-Friday, Saturday-Sunday closed.
- DFAS Indianapolis Accounts Payable: 1-888-332-7366. Live customer service representatives are available from 7:30am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
- DFAS Columbus Accounts Payable: 1-800-756-4571. Live customer service representatives are available from 7:30am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
- DFAS Cleveland AP Customer Service: 1-855-608-3975.
- DFAS Columbus Customer Service: 1-800-756-4571.
- DeCA (Commissary) Returned Checks: 1-800-635-6045.
- DFAS Europe Customer Service: 011-49-631-7106-8829.
- DFAS Indianapolis Customer Service: 1-888-332-7366.
- DFAS Indianapolis Transportation Payment Operations Office (INDD): 1-888-425-7729.
- DNO – Directorate of Network Operations: 1-888-332-7366.
- DFAS Limestone Customer Service: 1-800-756-4571.
DFAS Web Links
DFAS Live Chat Support
Live chat customer service is not available from DFAS. To contact a live customer service representative you need to dial 1-888-332-7411 and follow instructions above.
DFAS support e-mail
DFAS doesn’t offer live customer support via e-mail. The best way to contact DFAS is to call them at 1-888-332-7411.
DFAS Help Center
You can find more information at DFAS Support page.
How do I speak to a live person if Dfas contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Dfas website.
- Open Dfas Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.