Below are steps to contact Fitbit customer service and get a live person on the phone:
- Dial 1-877-623-4997
- Press 4 (for help with your Fitbit device)
- Press 4 (for all other devices)
- Stay on the line. The automated phone system will connect you to a live customer service agent from Fitbit
Fitbit Voice Main Menu
- Press 1 if you need help with your Fitbit Premium subscription or assistance with Fitbit Premium features.
- Press 2 if you need help filing a claim on your in-warranty Fitbit device or your Fitbit band.
- Press 3 if you need help placing a Google Store order or have questions about replacing your device.
- Press 4 for help with your Fitbit device.
- Press 5 to hear these options again.
Fitbit Customer Service Representatives Hours
Live Fitbit customer service is available from 12am to 11:59pm on Monday through Sunday.
Fitbit Support Phone Numbers
- Fitbit Support Phone Number: 1-877-623-4997 and 1-888-925-1764 (Fitbit Ionic). Live customer service is available from 12am to 11:59pm on Monday through Sunday.
- Canada Call Center: 1-877-623-4997.
- United Kindom Call Center: 448000265911.
- Ireland Call Center: 35316917502.
Fitbit Web Links
Fitbit Mobile App
Fitbit Live Chat Support
Below are steps to contact Fitbit customer service by chat:
- Go to the Fitbit Support page.
- Choose the question that interests.
- Press the “Chat” button.
Fitbit support e-mail
Support email customer service option is not supported by Fitbit.
Fitbit Help Center
You can find more information at Fitbit Support page.
How do I speak to a live person if Fitbit contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Fitbit website.
- Open Fitbit Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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