How to Call a Live Person in Illinois Department of Employment Security Customer Service

Below are steps to contact IDES customer service and get a live person on the phone:

  • Dial 1-800-244-5631
  • Press 1 (for English)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from IDES

IDES Voice Main Menu

  • Press 1 to hear a message regarding the federal stimulus package.
  • Press 2 to hear a message regarding the day of the week on which you should file your claim.

To certify for benefits or to inquire about the status of your unemployment insurance claim:

  • Visit www.ides.illinois.gov
  • Or call 1-312-338-4337 (These services are available from 5am to 7.30pm Monday-Friday)

Illinois Unemployment Claims Customer Service Representatives Hours

Live Illinois Unemployment Claims customer service is available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.

Illinois Unemployment Claims Support Phone Numbers

  • Illinois Unemployment Claims Support Phone Number: 1-800-244-5631. Live Illinois Unemployment Claims customer service is available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.
  • Individuals who have been scheduled for an Appeal hearing: 1-800-244-5631.
  • Help desk for login information (username and password), error messages, or navigating your job search: 1-877-342-7533.
  • KeyBank Customer Service: 1-866-295-2955.

Illinois Unemployment Claims Web Links

IDES support email

To contact with customer support via e-mail use the following IDES contact form.

Illinois Unemployment Claims Live Chat Support

Live chat customer service is not available from Illinois Unemployment Claims. To contact a live customer service representative you need to dial 1-800-244-5631 and follow instructions above.

Illinois Unemployment Claims Help Page

You can find more information at Illinois Unemployment Claims FAQ page.

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