How to Call a Live Person in Mr. Cooper Customer Service

Below are steps to contact Mr. Cooper customer service and get a live person on the phone:

  • Dial 1-833-685-2566
  • Say or enter your loan number or social security number
  • Say “speak with an agent”
  • Then say what are your calling about
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Mr. Cooper

Mr. Cooper Voice Main Menu

  • Press 1 or say “Make a payment”.
  • Press 2 or say “Payoff quote”.
  • Press 3 or say “Loan information”.
  • Press 4 or say “Year-End Tax Statements”.
  • Press 5 or say “Hear more options”.

Mr. Cooper Customer Service Representatives Hours

Live Mr. Cooper customer service is available from 7 am to 8 pm CT Monday to Thursday, from 7 am to 7 pm CT Friday, from 8 am to 12 pm CT Saturday and Sunday closed.

Mr. Cooper Support Phone Numbers

  • Mr. Cooper Support Phone Number: 1-833-685-2566. Live customer service is available from 7 am to 8 pm CT Monday to Thursday, from 7 am to 7 pm CT Friday, from 8 am to 12 pm CT Saturday and Sunday closed.
  • Paying by Phone: 1-833-685-2565.
  • To Request by Phone: 1-833-685-2567.

Mr. Cooper Web Links

Mr. Cooper Live Chat Support

Below are steps to contact Mr. Cooper customer service by chat:

  • Go to the Mr. Cooper Support page.
  • Click the “Get Help” button in the bottom right of your screen.
  • Chat is available from 7 am to 8 pm CT Monday to Thursday, from 7 am to 7 pm CT Friday, Saturday and Sunday closed.

Mr. Cooper Mailing Addresses

Mr. Cooper:
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261

For Payments:
Mr. Cooper
PO Box 650783
Dallas, TX 75265-0783

For Overnight Mail:
Mr. Cooper
800 State Highway 121 Bypass
Lewisville, TX 75067

For Overnight Payments:
Mr. Cooper
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Mr. Cooper support e-mail

Mr. Cooper Help Center

You can find more information at Mr. Cooper Support page.

How do I speak to a live person if Mr Cooper contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Mr Cooper website.
  • Open Mr Cooper Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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