How to Call a Live Person in National Rail Customer Service

Below are steps to contact National Rail customer service and get a live person on the phone:

  • Dial 03457-48 49-50
  • Press 2 (to speak to an adviser)
  • The automated phone system will connect you to a live customer service agent from National Rail

National Rail Voice Main Menu

  • Press 1 if you’re looking for train times or fairs.
  • Press 2 to speak to an adviser.

National Rail Customer Service Representatives Hours

Live National Rail customer service is available 24/7.

National Rail Support Phone Numbers

  • National Rail Support Phone Number: 03457-48 49-50. Live customer service is available 24/7.
  • Comments and complaints: 0800-022-3720. Live customer service representatives are accessible from 9am to 5pm Monday to Friday, Sunday and Saturday closed.
  • Media and PR enquiries: 020-7841-8020.

National Rail Web Links

National Rail Mobile App

National Rail Live Chat Support

National Rail doesn’t offer live chat support. The best way to contact National Rail by customer service phone number (03457-48 49-50).

National Rail Mailing Addresses

National Rail Enquiries Customer Relations Team
PO Box 8626
Swadlincote
DE11 1JA

National Rail support e-mail

National Rail Help Center

You can find more information at National Rail Support page.

How do I speak to a live person if National Rail contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a National Rail website.
  • Open National Rail Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
Facebook Comments