How to Call a Live Person in New York State Department of Taxation and Finance Customer Service

Below are steps to contact New York State Department of Taxation and Finance customer service and get a live person on the phone:

  • Dial 1-518-457-5181
  • Press 2 (for all others who dialed the tax department directly)
  • Press 1 (for English)
  • Press 3 (for all other personal income tax questions)
  • Press 4 (for all others)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from New York State Department of Taxation and Finance

Illinois Department of Revenue Voice Main Menu

  • Press 1 for income tax refunds status.
  • Press 2 for income tax forms.
  • Press 3 for all other personal income tax questions.
  • Press star to hear this information again.

New York Department of Revenue Customer Service Representatives Hours

Live New York Department of Revenue customer service is available from 8.30am to 4.30pm Monday-Friday, Saturday-Sunday closed.

New York Department of Revenue Support Phone Numbers

  • New York Department of Revenue Support Phone Number: 1-518-457-5181. Live New York Department of Revenue customer service is available from 8.30am to 4.30pm Monday-Friday, Saturday-Sunday closed.
  • Press inquiries only: 1-518-457-7377.

New York State Department of Taxation and Finance Web Links

New York Department of Revenue support email

New York Department of Revenue Live Chat Support

Live chat customer service is not available from New York Department of Revenue. To contact a live customer service representative you need to dial 1-518-457-5181 and follow instructions above.

New York Department of Revenue Help Page

You can find more information at New York Department of Revenue Help page.

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