Below are steps to contact OUC customer service and get a live person on the phone:
- Dial 1-407-423-9018
- Stay on the line
- The automated phone system will connect you to a live customer service agent from OUC
OUC Voice Main Menu
- Press 1 or say “Yes” if you are calling to report an electric or water outage, or hazardous condition.
OUC Customer Service Representatives Hours
Live OUC customer service is available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
OUC Support Phone Numbers
- OUC Support Phone Number: 1-407-423-9018. Live OUC customer service is available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
- Questions about utility bills, turn on/off or move service, and tree trimming inquiries (Osceola): 1-407-957-7373. Live customer service representatives from OUC are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
- To report street light problems (Orange/Osceola): 1-407-737-4222. Live customer service representatives from OUC are available 24 hours a day seven days a week.
- Water quality inquiries (Osceola): 1-407-957-7344. Live customer service representatives from OUC are available from 7:30am to 5:30pm Monday-Friday, Saturday-Sunday closed.
- All other OUC departments (Orange/Osceola): 1-407-423-9100. Live customer service representatives from OUC are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
Orlando Utilities Commission Web Links
OUC Mailing Addresses
Payments with bill stub:
Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329
All other correspondence:
Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802
Supplier and Vendors:
OUC Procurement Office
100 West Anderson St.
Orlando, FL 32801
OUC support email
Below are steps to contact OUC customer service by email:
- Go to the OUC Contact Support page.
- Fill in the form.
- Press the “Submit” blue button.
- Supplier and Vendors: [email protected]
OUC Live Chat Support
Live chat customer service is not available from OUC. To contact an OUC live customer service representative you need to dial 1-407-423-9018 and follow the instructions above.
Orlando Utilities Commission Help Page
You can find more information about Orlando Utilities Commission at Orlando Utilities Commission Support page.
How do I speak to a live person if Ouc contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Ouc website.
- Open Ouc Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.