How to Call a Live Person in Orlando Utilities Commission Customer Service

Below are steps to contact OUC customer service and get a live person on the phone:

  • Dial 1-407-423-9018
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from OUC

OUC Voice Main Menu

  • Press 1 or say “Yes” if you are calling to report an electric or water outage, or hazardous condition.

OUC Customer Service Representatives Hours

Live OUC customer service is available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.

OUC Support Phone Numbers

  • OUC Support Phone Number: 1-407-423-9018. Live OUC customer service is available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
  • Questions about utility bills, turn on/off or move service, and tree trimming inquiries (Osceola): 1-407-957-7373. Live customer service representatives from OUC are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
  • To report street light problems (Orange/Osceola): 1-407-737-4222. Live customer service representatives from OUC are available 24 hours a day seven days a week.
  • Water quality inquiries (Osceola): 1-407-957-7344. Live customer service representatives from OUC are available from 7:30am to 5:30pm Monday-Friday, Saturday-Sunday closed.
  • All other OUC departments (Orange/Osceola): 1-407-423-9100. Live customer service representatives from OUC are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Orlando Utilities Commission Web Links

OUC Mailing Addresses

Payments with bill stub:
Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329

All other correspondence:
Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802

Supplier and Vendors:
OUC Procurement Office
100 West Anderson St.
Orlando, FL 32801

OUC support email

Below are steps to contact OUC customer service by email:

OUC Live Chat Support

Live chat customer service is not available from OUC. To contact an OUC live customer service representative you need to dial 1-407-423-9018 and follow the instructions above.

Orlando Utilities Commission Help Page

You can find more information about Orlando Utilities Commission at Orlando Utilities Commission Support page.

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