How to Call a Live Person in Rocket Mortgage Customer Service

Below are steps to contact Rocket Mortgage customer service and get a live person on the phone:

  • Dial 1-800-603-1955
  • Press 2 (if you have a loan you are making payments on)
  • Press 7 (for all other questions related to your loan, log into your account at rocketmortgage.com)
  • Press 4 (for all other questions)
  • Stay on the line. The automated phone system will connect you to a live customer service agent from Rocket Mortgage

Rocket Mortgage Voice Main Menu

  • Press 1 if you know your party’s 10-digit extension.
  • Press 2 if you have a loan you are making payments on.
  • Press 3 if your loan is in process or if your loan is denied or withdrawn.
  • Press 4 if you have questions about Rocket Rewards or your personalized home purchase plan.
  • Press 9 to hear these options again.

Rocket Mortgage Customer Service Representatives Hours

Live Rocket Mortgage customer service is available from 8:30am to 9pm ET Monday to Friday, from 9am to 4pm ET on Saturday and Sunday closed.

Rocket Mortgage Support Phone Numbers

  • Rocket Mortgage Support Phone Number: 1-800-603-1955. Live customer service is available from 8:30am to 9pm ET Monday to Friday, from 9am to 4pm ET on Saturday and Sunday closed.
  • New Loan: 1-888-452-8179. Live customer service representatives are available from 7am to midnight ET Monday to Friday, from 9am to 8pm ET on Saturday, from 9am to 7pm ET on Sunday.

Rocket Mortgage Web Links

Rocket Mortgage Mobile App

Rocket Mortgage Live Chat Support

Below are steps to contact Rocket Mortgage customer service by chat:

  • Go to the Rocket Mortgage page.
  • Press the “Let’s Chat” in the right of the screen.
  • Start chat. Chat is available from 7am to midnight ET Monday to Friday, from 8am to midnight ET Saturday and Sunday.

Rocket Mortgage support e-mail

Support email customer service option is not supported by Rocket Mortgage.

Rocket Mortgage Help Center

You can find more information at Rocket Mortgage Support page.

How do I speak to a live person if Rocket Mortgage contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Rocket Mortgage website.
  • Open Rocket Mortgage Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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